Corporate Training & Services

As Training and Development (T & D) professionals with a specialty in travel and tourism we are pleased to work with tour operators, tourist boards, travel agencies, home based, and consortiums/associations to develop, customize and facilitate training programs for staff, management and new hires. 

We also customize staff and management training programs for corporations, government and not for profit organizations.

One of our most interesting and exciting training and development initiatives was working with an Inuit community on an island in the Arctic Ocean in Nunavut. We were warmly welcomed by members of the community and will enjoy these incredible memories for many years to come.  

We welcome requests for proposals (RFP) and inquiries - kindly email or call to discuss how we may assist your company in achieving successful training programs. 

Louise Blazik SP(c)/ TDP, CTM, CHt, is a member of CSTD (Canadian Society for Training & Development) and CITC (Canadian Institute of Travel Counsellors) and the Association of Independent Consultants.
 

It is always a pleasure to post letters of appreciation and recommendation from highly respected clients...

1. Thank you Gary Unsworth, Director of Sales & Marketing New Wave Travel

"I just wanted to personally inform you of the great response my agents had after their TICO prep course and exam with your college. I have arranged many classes over the years for my agents and they have never experienced such professionalism. They truly appreciated the way in which it was organized and most importantly the way in which the classes were delivered to them. As you know with over 60 agents it is not always easy to please so many. However they were all delighted and truly enjoyed the content of the classes. I am pleased to pass on this good news to other organizations".

2. Thank you Michael Smith, Director of Marketing

Sandals & Beaches Resorts/Unique Vacations Canada:

"Louise, I would like to thank you on behalf of the entire team at Sandals & Beaches Resorts/Unique Vacations Canada for your hard work and support over the years. Your unique training programs customized to suit our organization have benefited everyone and is the key to the success that we have experienced both in sales and more recently our Canadian Call Centre. Your training programs have impacted morale, motivation and productivity.

Once again, we thank you and look forward to working with you on future training programs.

Michael Smith, Director of Marketing, Sandals & Beaches Resorts - Unique Vacations Canada"

• Benefits of Corporate Training

• Training Courses, Seminars & Workshops (Locally & Abroad)

• Business Consulting

• Designing Corporate Manuals

• Business, Life Coaching & Mentoring

Corporate Training

Training & Development Solutions

Each company is unique, with this in mind, we are pleased to meet with your corporate training coordinator's to discuss how we may assist in achieving T & D requirements.

Our customized training programs are effectively aligned with a carefully prepared needs assessment to ensure anticipated outcomes and results are successfully achieved. 

Companies planning staff and management training are invited to e-mail a brief overview of requirements. One of our Training and Development Professionals will be pleased to make contact and arrange a personal meeting to discuss the project and proposal in more detail. 

Training and/or facilitating in-house training programs is also available. For existing staff and "New Hires" we highly recommend including a True Colors® program. Our trained facilitator can customize this program to focus on specific needs e.g. team building, conflict management etc. 

Train and Retain...

Finding and retaining great employees is often quite the challenge as the cost to search, hire and train staff is costly. Training and development is an integral component of employer employee relations and one of the best investments a company makes. Employees feel appreciated and valued which increases job satisfaction and confidence which reflects in higher sales and customer satisfaction.

Companies benefit from repeat business and referrals at no cost - essential to profitable growth. Ongoing training and support ensures that employees retain and continually apply newly learnt skills and knowledge.

Why Live Training?

Soft skills training particularly sales and customer care in a "live" group learning environment connects, engages and inspires participants. When led by a professional facilitator/trainer with a well planned agenda participants have opportunity to think, respond, interact, role play and ask questions - this builds long lasting skills, team work and confidence beneficial to employers and employees.

Why Contact Us?

Training and Development has been our area of expertise for over twenty eight years. We are accustomed to working with training coordinators and/or managers to assist with assessing staff and management training needs and to ensure program design and content exceeds corporate goals.

Training Locations:
Seminars, workshops and training sessions are available on and off-site, locally and abroad. This will be particular interest and value to: Tour Operators, Tourist Boards, Airlines, Host Agencies, Consortiums, Associations, and others who appreciate the added value of incorporating T & D with educational (fam) tours.

Training Duration:
Typically courses range from a half day to one week. We do our best to accommodate the best timing and scheduling for our clients.

Certificates:
We issue a certificate for each participant upon completion of training.

CITC Educational Credits: Educational credits may be available toward the CTC (Certified Travel Counsellor) and/or CTM (Certified Travel Manager) designations.

Tax deduction:
T & D fees may be tax deductible.

HRSDC (Human Resources & Social Development Canada) & Other possible funding programs: We have been approved by HRSDC and others as a training institution for many years. Companies may be able to apply for staff and management T & D funding assistance.

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Popular Training Courses, Seminars & Workshops

Below is a list of popular training courses, workshops and seminars. Two or more courses may be combined and/or customized to suit your requirements.

True Colors® Assertiveness Training Sales Team (Building an Effective) Customer Care/ Service Extraordinaire Self Confidence (How to Develop) Negotiations (How to Techniques) Telephone Sales (Professional) Conflict & Difficult People & Situations

Communication (Very Persuasive) Goal Setting, Planning, and Achieving Presentation Skills (Fun & Participatory)   Sales Techniques (Enhanced) Time Management Stress Management  Travel Counselling Techniques

True Colors®

This is a psychology based self assessment program that helps participants understand their temperament type. Participants also learn the importance of accepting and tolerating those who think, feel and behave differently which enhances professional and personal relationships. We often customize this program e.g. Team Building; Enhancing Relationships (e.g. Agent & Client Relations, staff & management etc.); Dealing with Difficult People and Situations and many others.

This is one of the best programs available as it helps create a very harmonious and motivational workplace environment resulting in increased profits and measurable results

Assertiveness Training

Learn how to: Understand types of behaviour and traits; communicate in a firm, calm, professional manner; use power words with confidence and ease; overcome personal obstacles

Sales Team (Building an Effective)

Learn how to: Recognize the unique qualities and characteristics of winners; build team spirit and loyalty; coach; and identify motivating factors

Customer Care/ Service Extraordinaire

Learn how to: Provide exceptional service confidently and effectively; and demonstrate customer appreciation to ensure repeat business and referrals

Self Confidence (How to Develop)

Learn how to: Develop an extraordinary positive winning attitude; accept personal responsibility; and identify personal strengths and shortcomings

Negotiations (How to Techniques)

Learn how to: Identify issues and possible barriers; determine who wants what; prioritize needs and wants; apply strategies and techniques for effective solutions

Telephone Sales (Professional)

Learn how to demonstrate personal power using voice skills and confidence to close sales. Although many will have some training in this area, we can all benefit from new techniques real life examples that test us...

Conflict and Difficult People & Situations

Learn how to: Focus on the issue not the individual; identify the true area of conflict or resistance; speak with ease and respect; organize thoughts and present possible solutions clearly and calmly thereby working toward a mutually acceptable conclusion

Communication (Persuasive)

Learn how to interact and communicate verbally and non verbally for a more effective relationship with customers, co-workers and management

Goal Setting, Planning and Achieving

Learn how to determine, set and achieve goals as scheduled; recognize and overcome possible obstacles to success

Presentation Skills (Fun & Participatory)

Learn how to: organize and prepare a topic or speech; present material with passion; interact and have fun with participants; speak with confidence and ease using effective voice techniques; communicate verbally and non verbally; summarize and close the presentation

Time Management Techniques

Learn how to: Increase sales through best time management practices; schedule, prioritize and organize various tasks and projects; manage unscheduled interruptions, and overcome procrastination.

Stress Management

Learn how to: Recognize symptoms and causes of stress; cope with stressful situations; develop and apply techniques to manage stressors; and to use stress as a stimulant and motivator. There are techniques in both stress and time management that may be applied to increase sales while balancing personal wellness.

Sales Techniques (Enhanced)

Learn how to: Consistently apply the five stages in the selling process; recognize do's and don'ts in selling; and utilize proven techniques for closing sales. Again, many have some training in this area, however we can all benefit from new techniques and real life examples that continue to test us..

Travel Counselling Techniques

Learn how to: Ask key questions to determine a customer's needs; recommend suitable destinations and hotels; and develop rapport with customers to ensure repeat business and referrals

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Business Consulting & Other Services – Locally & Abroad

Our reasonably priced consulting services are ideal for Home Based Travel Agents/Independent Travel Professionals as well as other small businesses; training and educational institutions; not-for-profit organizations and others. In many cases it is financial beneficial for a company to contract out short term projects rather than hiring a full time employee(s). Please e-mail a brief summary of your requirements and we will arrange for a business specialist to contact you.

 Our services include:

• Working with and assisting individuals who are setting up or expanding a Home Based Business
   

• Developing, designing and creating training materials for companies

• Assisting with setting up an in-house training department
  
  

• Keynote address for conferences and corporate meetings

• Assistance with designing business, marketing and sales plans and budgets

• Life Coaching & Mentoring – one on one or small groups

• Assistance with expanding and/or diversifying business e.g. B2B

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Designing Corporate Manuals – Locally & Abroad

This is a confidential contract service designed for small business. Custom designed "How to" manuals and materials may include:

• Staff Training Manuals:  Clear and concise corporate policy, procedures and guidelines to ensure seamless operation and ultimately maximizing sales and customer care while reducing staff errors
   
  

• Business Forms: This ensures internal continuity and compliance with TICO and/or other regulatory body or government department

• Office Management Manuals: Including corporate policies & procedures

• Sales & Customer Care/Service Manual: Corporate policies and procedures to ensure excellence in customer satisfaction, and minimizing customer complaints resulting in repeat business and referrals essential to company growth.

We invite you to e-mail a brief summary of the service your company is interested in learning more about and we will be pleased to arrange for a business specialist to contact you.

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Business & Life Coaching and Mentoring – locally & abroad

• Small business owners, managers or individuals working independently with any type of business appreciate the benefits of coaching and support to ensure professional and personal goals are met

• Those working toward the professional designation CTM (Certified Travel Manager) will benefit from coaching and mentoring support when preparing to write the Work Paper.

We invite you to e-mail a brief summary describing your requirements and we will be pleased to arrange for a specialist to contact you.

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